Privacy Policy
This Privacy Policy applies to all personal information collected by Foot & Ankle ABN 25691870823 via the website located at thisisfootandankle.com.au or in dealing with the Foot & Ankle located at 2/594 Hovell Street, Albury, NSW 2640, by phone, internet or in person.
Foot & Ankle respects your privacy. We are bound by the Australian National Privacy Principles contained in the Privacy Act 1988 located at https://www.oaic.gov.au/privacy/the-privacy-act. These principles regulate our activities with respect to all personal information collected by Foot & Ankle via the website at thisisfootandankle.com.au and the conduct of business activities.
Your privacy is important to us. Please read the following details and get in contact with us if you have any questions. This policy is governed by the Australian National Privacy Principles located at https://www.oaic.gov.au/privacy/australian-privacy-principles. You can contact us via email at hello@thisisfootandankle.com.au or in writing to Foot & Ankle, 2/594 Hovell Street, South Albury, 2640.
Why do we collect and use your personal information? We may collect, hold, use and disclose personal information for the following purposes:
To contact and communicate with you
To best understand your medical history
To run promotions and/or offer benefits to you
What personal information do we collect? We may collect the following types of personal information:
Your name
Your contact details, including email address, residential address, mailing address and or telephone number
Your date of birth
Details of your General Practitioner and/or referring Specialists
Your occupation
Your Health Fund details and Medicare number
Your browser session and geo-location, device and network information, statistics on website pages views and sessions
Information about the access and use of our services, which may include internet cookies, communication with our services via phone or online
What sensitive information do we collect? The type of sensitive information we may collect includes:
Your medical history, including current or past injuries, surgeries and medications
Your height and weight
We will not collect sensitive information about you without your consent.
How do we store your information?
Your information will be stored within a Third-Party application by the name of Cliniko. Cliniko’s privacy policy is located at https://www.cliniko.com/policies/privacy/.
How can you access your personal information and ask for a correction?
The Australian Privacy Principles contained in the Privacy Act 1988, allow you to get access to, and correct your personal information we hold about you in certain circumstances. If you would like such access, please contact Foot & Ankle via the details set out above.
How can you lodge a complaint?
If you wish to make a complaint, please contact Foot & Ankle via the contact details above with the full details of your complaint. We will investigate and respond to you, in writing, with the steps and outcome of the investigation.